Granada deposit hold dispute with Avis ends with a 56 euro refund supported by QEEQ

Mr. Gregory Wu (alias) is a traveler from South Korea. He picked up his rental car in Granada Spain, using Avis, and planned a short trip. The pickup was in the morning on November 27, 2025, and the return was set for the next day in the late afternoon at the same city location.
After the trip, he noticed his deposit still looked unsettled on his card. He also saw an extra charge linked to the rental, so he worried that the full deposit had not been released. He contacted QEEQ and asked for a clear answer, because he could not download the rental file from the supplier website and only had his own payment screenshot.
After the request came in, QEEQ first checked the booking record and the payment notes to see whether it was a real charge or a pre authorization hold. Then QEEQ asked Avis for the rental agreement details and the reason for the extra amount. Avis replied that there was a late return record and charged extra rent plus a late fee totaling 56.44 euros. QEEQ explained this point to the customer and asked him to share any proof that he returned on time.
The customer sent travel images, but Avis asked for very specific proof like a boarding pass in the main driver name or a return photo with a clear time record. QEEQ helped the customer collect what he could and sent it back to Avis, but the supplier still did not accept it. To protect the customer experience, QEEQ arranged a direct refund for the 56.44 euro extra charge. Soon after, the customer also confirmed that the deposit hold had been released by his card side, so the main concern was removed.
For travelers, this case shows two simple habits that help. When returning a car, it is better to take a photo of the car and fuel gauge at the return area, and make sure the time is visible. If a deposit looks stuck, checking whether it is a hold or a real charge on the bank statement can save time and avoid confusion.
A deposit hold can look like money is missing, and it can make a short trip feel unfinished. A small extra charge can also turn into a long back and forth if the return proof is not clear. In cases like this, support matters most when the traveler is already back home and cannot revisit the counter.
If booking on QEEQ, 24 7 customer service helps cover the gap between the driver and the rental desk. It gives travelers a place to send screenshots and questions, and it helps them get a clear answer on whether a charge is valid or only a temporary hold. Using the QEEQ app also makes it easier to manage the booking in one place and keep key details ready, so when a deposit question shows up, the traveler can act faster and spend less time chasing documents.