Mr. Xi Jie Feldman (alias) is a customer from Spain. He planned a road trip in the United States and picked up a car in Miami in mid December 2025 with SURPRICE RENT A CAR. The booking was for a Nissan Sentra or similar, and the car was due back in Miami a few days later in the early evening.
After the rental, he noticed the counter paperwork showed charges that did not match what he expected. The rental agreement amount was much higher than the original quote, and it also listed an added toll product fee. He felt some items looked like duplicates, especially around third party cover, and he asked to get the extra fees back.
After the question came in, QEEQ first checked the booking record and what was included in the original offer. The team then compared it with the rental agreement and marked the items that were clearly new at the counter, including the toll pass charge. Next, QEEQ contacted the rental location and asked for the reason for the higher total and the insurance change they claimed. When the store replied that the customer had chosen an insurance upgrade to lower the deposit, QEEQ reviewed the limits shown on the paperwork and asked the store to explain the mismatch and to provide a clear basis for the added insurance. QEEQ also collected the payout details the store needed for a refund and sent the missing address information when requested.
In the end, SURPRICE RENT A CAR agreed to refund USD 180. The customer later confirmed he received the money in his account, and his main loss was recovered. When he asked about a different number he saw on a screenshot, QEEQ explained it referred to the deposit amount shown on the paperwork, not the agreed refund, and advised him to report again if any separate deposit release was still missing.
For travelers, this case is a reminder to take a clear photo of the full rental agreement at pickup and to ask the agent to point out any added products before signing. If insurance or toll options are offered, it helps to request the exact coverage limits and the price in writing, so later checks are simple.
Extra fees at the counter can happen when a rental agreement adds products that were not clear in the original offer, or when the store explains insurance in a way that is hard to verify on the spot. That gap can turn a normal pickup into a billing problem after the trip. In cases like this, having a place to bring the full paperwork and get it checked step by step makes the difference. With QEEQ, customers can reach 24 7 Customer Service by chat or email to review what was included and what was added, then have the team ask the store for the reason and the refund path. Booking through the QEEQ App also keeps the order details easy to find during travel, so documents and key terms are in one place when questions come up.
