Mr. Martin Matisoff (alias) is a customer from the UK. He picked up a Budget rental car in Tel Aviv in late January and returned it in early February. After the trip he found a car damage charge on his card. He had already uploaded claim evidence for his insurance. Read More

Ms. Emily Voelkel (alias) is a customer from Hong Kong. She planned a road trip in New Zealand. She picked up a Thrifty rental in Queenstown on Christmas morning and returned it in Christchurch about a week later. After the return, she found a car damage file from the rental Read More

Mr. Mohamed Smith (alias) is a customer from Japan. He traveled in Australia and picked up a Budget rental car in Adelaide in late December 2025. The plan was to drive locally for the holiday period and return the car in Adelaide in early January 2026. During the rental, he Read More

Mr. Randy Wei (alias) is a customer from France. He picked up an Avis rental in Austin in mid January and planned to return it in early February, also in Austin. After the trip, Avis issued a cleaning fee of 450 USD. He felt the car was returned in good Read More

Ms. Stephanie Eckman (alias) is a customer from Singapore. She planned a trip in St. Louis in the United States. She picked up her Hertz rental car in the evening on Jan 23 and booked it through to Jan 29, with return set for late afternoon in the same city. Read More

Mr. Albert Mori (alias) is a Japanese customer who traveled to New Zealand. He picked up his rental car in Auckland around late morning on Nov 7, 2025, from EZU, and planned to return it in Auckland in the afternoon on Nov 28. After the trip, he needed to file Read More

Mr. Davin Volynets (alias) is a Singaporean traveler who rented a Times Honda Freed in Japan. He picked up the car in Nagoya in early December and planned to return it in Tokyo in late December. During the trip, he had a traffic accident and the rental car was scratched Read More

Mr. Stephen Serrano Zapata (alias), a Japanese customer, traveled to Oahu in the United States for the year end holidays. He picked up an Avis rental in Honolulu around late December and planned to return it in early January. The trip itself went as expected, and the car was returned Read More

Ms. Marissa Warford (alias) is a New Zealand customer who planned a road trip across the South Island. She picked up an EZU rental car in Christchurch in early January and returned it in Queenstown about two weeks later. After the trip, she was told there was vehicle damage and Read More

Ms. Christy Divinova (alias) is a US customer. She planned a short drive in California. She picked up a Budget rental in Ontario on Dec 22 2025 and returned it in San Diego two days later. After the return, she saw the bill status was still pending. She also noticed Read More