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Aruba Oranjestad pickup failure with Avis, QEEQ confirms no-charge and returns the prepayment

March 10, 2026Service Case

Mr. James Correda (alias) is an AR customer who planned a trip in Aruba. He was due to pick up a car in Oranjestad on December 17 with Avis and return it in the same city on December 28. The booking was made in advance and the prepayment was already Read More

Las Vegas pickup issue with Alamo leads to a full refund as QEEQ helps cancel the charge

March 10, 2026Service Case

Mr. Avery Cook (alias) is a customer from Great Britain. He planned a road trip in the United States and booked a mid size sedan with Alamo through QEEQ. The plan was to pick up the car in Las Vegas in the early hours of late December 2025 and return Read More

Houston pickup confusion with Routes leads to no refund, QEEQ appeal rejected

March 10, 2026Service Case

Mr. Tal Kupfer (alias) is a US traveler. He booked a one day rental in Houston with Routes through QEEQ. The plan was to pick up a Kia Soul on December 14 and return it the next day in the same city. At the counter, the customer said the staff Read More

Mexico City no car available at Budget pickup, QEEQ confirms unused booking and issues a full refund

March 10, 2026Service Case

Mr. Charles Hass (alias) is a customer from Guatemala. He planned a short trip in Mexico City and booked an automatic Nissan March with Budget. The pickup was set for late December and the return was planned a few days later in the same city with an early morning drop Read More

San Francisco extra charge dispute with Avis ends in a 513 USD refund through QEEQ

March 10, 2026Service Case

Mr. Christopher Ashmawy (alias) is a US customer traveling in the United States. In early February he picked up a compact car from Avis in San Francisco and planned to return it in the same city a few days later. The pickup and return were both on schedule. The booking Read More

La Romana Dominican Republic Europcar pickup had no car and a no show fee was later cancelled by QEEQ

March 10, 2026Service Case

\tMr. Quintin Di Lello (alias) is a customer from Mexico. He planned a short trip in the Dominican Republic. He booked a compact automatic car with Europcar on QEEQ. The plan was to pick up the car in La Romana around noon in early January and return it in Punta Read More

San Diego pickup confusion with Budget resolved as QEEQ approves a $50 payout

March 10, 2026Service Case

\tMr. Robert L Zhang (alias) is a US traveler who planned to rent a car in San Diego. The booking was for a Budget Hyundai Venue, with pickup on January 7 and return in Ontario, California a little over a week later. When he arrived at the Budget counter in Read More

Orlando extra charge dispute with Avis ends in a USD 126 refund through QEEQ

March 10, 2026Service Case

Mr. LIM Aarts Coley (alias) is a customer from Great Britain. He traveled in the United States and picked up his rental car in Orlando. The pickup was in mid January 2026 and the booking was with Avis. The return was also in Orlando about nine days later. The trip Read More

Zurich, Switzerland vehicle category dispute with Sixt ends in a 52 EUR refund after QEEQ review

March 10, 2026Service Case

Ms. Sharon Harwell (alias) is an Indonesian traveler. She planned a road trip in Switzerland. She picked up the car in Zurich in mid December 2025 and returned it in Geneva about a week later. The booking was made with Sixt and she expected a premium SUV similar to a Read More

Waikiki Beach extra charges dispute with Budget ends in a $135 refund after QEEQ follow up

March 10, 2026Service Case

\tMs. Alice Steinmetz (alias) is a traveler from South Korea. She rented a car in the United States for a same day trip in Waikiki Beach. She picked up the car in the morning and planned to return it the same evening at the same location. The booking was with Read More

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