Mr. Kenneth Chan (alias) is a US customer. He rented a Chrysler Pacifica from Budget in Buffalo. Pickup was on the evening of December 23, 2025, and the booking was set to end on the evening of December 25 in the same city. After the car was returned, he noticed an extra charge of 160.67 USD on his card. The note said it was a late return fee. He did not agree. He said he returned the car on time and had a photo with a clear time stamp. He also offered a video as support.
After the customer reported the issue, QEEQ customer service first checked the order details and the final bill to confirm where the 160.67 USD came from. Then the agent asked the customer for the return proof and reviewed the time stamp shown in the photo. Within the same day, the agent contacted Budget and asked for the store record used to support the late fee, including the recorded return time and any related notes. When the first reply still did not fully match the customer’s proof, the agent followed up again and shared the return photo details, asking Budget to recheck the return log.
By the next morning, Budget confirmed the late return fee should not apply and agreed to remove the charge. The customer did not need to pay for the disputed amount, and the bill was corrected. The case also helped the customer feel safer about using the receipt and return proof to protect his own rights. For other renters, it is helpful to take a clear return photo that shows the car, the fuel level, and the time, and to keep the return receipt if the store provides one.
Being charged a late fee after returning the car can happen even when the driver follows the booked return time. A small record gap can turn into a real cost on the card. This case is common for short trips when the return is done at night and the paperwork may not be checked right away. For these moments, QEEQ supports renters with 24/7 Customer Service, so users can send return photos and bills as soon as a charge appears and get help with a clear dispute path. Booking through the QEEQ App also makes it easier to keep trip details in one place, which helps when a user needs to share documents fast. For people who want fewer surprises after a trip, renting on QEEQ can be a steady option.
