Santo Domingo extra service fee dispute with America Car Rental, QEEQ secures a USD 90 refund

Mr. Roisin Sosedkin (alias) is a customer from Colombia. She planned a holiday drive in Santo Domingo, Dominican Republic. She picked up her rental car from America Car Rental in late December and returned it in the same city about a week later, with an early morning drop off.
At the counter, she was told she had to buy an extra service for USD 24.99 per day. She remembered seeing a different message when booking. It said that if she did not have credit card coverage, an extra option would be about USD 14.95 per day. She did have credit card coverage, so she felt the charge was unclear and higher than expected.
After she reached out, QEEQ started by checking the booking details and the supplier rules shown for this location. The support team then compared the counter terms with the pickup paperwork she shared. One key point stood out. The paperwork mentioned a daily road assistance amount close to USD 14.95, while the counter charged USD 24.99. Within the same day, QEEQ wrote to the rental company and asked what the USD 24.99 covered and why it did not match the documents. QEEQ also followed up again when the first reply was only that they were still checking.
The rental company later explained that the daily fee had increased during December and said the customer agreed at the counter. QEEQ asked them to review the difference against the written pickup record. Soon after, the rental company confirmed a refund of the overcharge. The customer was told the refund would be USD 90.36, which is USD 90 when rounded, and she replied with thanks. When she later said the refund had not arrived, QEEQ went back to the rental company and asked them to re check the status with the local team. The case helped protect her budget and reduced stress after the trip.
For travelers, it helps to take clear photos of the counter screen and keep the signed pickup sheet. If a required add on appears, they should ask for the name of the product and the daily price in writing before paying.
Being asked to buy a daily extra service at pickup can change the whole trip cost in minutes, especially when the price shown at the counter does not match the paperwork. This kind of issue can happen in many places, not only in the Dominican Republic. In these moments, having support that can stay on the details makes a real difference. With QEEQ 24/7 Customer Service, travelers can send their counter documents right away and get help checking what the charge is and whether it matches the written rules and the pickup record, so they do not have to argue alone at the desk. The QEEQ App also helps keep booking details and messages easy to find in one place during the trip. For people who want fewer surprises, booking through QEEQ is a practical choice, because there is a clear place to ask and a team to follow up when numbers do not add up.