\tMr. Apurva Zaveri (alias) is a customer from Germany. He planned a road trip starting in Berlin. He picked up the car in Berlin around late December and the booking was with Enterprise. He expected a normal fuel car because that was what he reserved. At the counter he was given an electric car instead.
\tThe change looked small at first. But it affected the whole trip. He said the drive that should have taken about 8 hours turned into about 18 hours. He needed to stop many times for charging. Each stop took close to an hour. The staff at the location told him charging would be easy. In real use it took far more stops than expected. After the trip he returned the car in Berlin in early January and asked for a refund. He did not want coupons and said any fair refund would be fine.
\tAfter the request came in QEEQ support first checked the booking record and the car type shown on the order. They also reviewed the rental terms for vehicle changes and what the counter should provide when the booked type is not available. On the same day they contacted Enterprise and asked for the pickup record and the reason for giving an electric car. When the first reply did not fully match the customer report QEEQ asked for a clearer explanation and kept the customer updated at regular points.
\tEnterprise later agreed to refund one day of rental cost. The customer felt it did not cover the time loss caused by charging. QEEQ then offered an extra one day cash refund on top of the rental company refund. The total refund became 69 EUR. The customer accepted and the refund was arranged. His loss was reduced and the trip cost became closer to what he expected.
\tFor drivers in Germany renting in busy cities like Berlin it helps to confirm at pickup whether the car is fuel or electric and ask for a quick written note if a change happens. If an electric car is offered it is also worth checking range and charging access before leaving.
\tGetting an unexpected electric car can turn a simple route into a long day. It is not just about cost. It is also time and planning. This kind of issue can happen when locations are short on certain cars. In that moment the key is to have fast contact and clear records. With QEEQ 24 7 Customer Service a traveler can reach support by chat or phone while still at the counter. That makes it easier to check what was booked and to ask the rental company for a workable option right away. If the trip is already affected the same support channel helps collect details and push for a fair refund. Many travelers also use the QEEQ App so messages and updates stay in one place during the journey. For trips with tight schedules renting through QEEQ can provide more backup when the car handed over is not the one expected.
