Mr. Hindy Bajwa (alias) is a customer from Japan. She traveled in Canada and picked up a Nissan Versa in Toronto through GREEN MOTION. The pickup was in the late afternoon on October 22, 2025, and the car was returned around midday on October 25.
After the trip, she noticed two charges on her card statement. One was a larger amount that looked like a deposit. The other was a smaller charge linked to toll use. Her main concern was the deposit. She said the deposit looked posted on her account and she could not find the refund.
After she contacted support, QEEQ first checked the order and the rental timeline to match the dates on the statement. Then the team compared the two amounts with the common charges at the counter. The smaller one matched a toll related fee. For the larger one, QEEQ reached out to GREEN MOTION to confirm whether it was a true charge or only a pre-authorization. The store replied that it was a pre-authorization. QEEQ then reviewed the documents the customer shared and saw it could still appear like a pending posting on some bank apps. The team asked her to check the statement a bit later and also confirm with her bank whether it had fully posted. QEEQ also noted that if it was confirmed as posted, a bank proof could support a further dispute.
By the next update from the customer, the refund was already showing on her card. The unclear deposit status was cleared up, and she could close the matter with peace of mind. She also felt more confident because the toll charge was explained in a clear way.
For travelers, it helps to keep the rental receipt and check whether a deposit is pending or posted. If it is posted, the bank can confirm the posting date and refund date. That makes it easier to talk with the rental company and avoid confusion.
A deposit that looks like a real charge can be stressful, especially when it sits on a card statement with no clear note. This case was about that gray area between a pre-authorization and a posted transaction. It can happen to anyone who rents abroad and checks their banking app every day. In similar moments, having a place to ask and get a clear path forward matters. With QEEQ, 24 7 Customer Service can help confirm what the charge is, check it against the booking, and contact the rental company for a written explanation, so the customer knows what to watch for on the statement and what to do next. If a traveler prefers to manage everything on the go, the QEEQ App also keeps booking details in one place, which makes it easier to share the right information and reduce time spent on back and forth, so the trip stays on track.
