Mr. Qiang Hsu (alias) is a customer from South Korea. He rented a Toyota Estima from AMB Rental Car in Tokyo, Japan, with pickup on 2025-11-02 and return on 2025-11-08. After the trip, he filed a damage claim. The key problem was the payment proof. He said he paid 30000 JPY in cash, but the damage paper he shared also showed 40700 JPY. There was no bank record because the payment was not made by card.
After the claim was raised, QEEQ first checked the booking and the claim files already provided, then compared the two different amounts shown on the documents. Since the numbers did not match, the support team contacted the rental company and asked for the contract and a clear confirmation of how much was actually charged. The rental company sent back the same set of papers, so QEEQ followed up again and asked them to state whether the final charge was 40700 JPY or 30000 JPY.
At the same time, QEEQ asked the customer to confirm what he truly paid. The customer replied that he only paid 30000 JPY in cash and had no receipt. He also asked to receive the claim in USD and wanted to know which exchange rate date would be used. QEEQ confirmed with the insurer that the rate would be based on the claim filing time and explained this to the customer in plain terms.
With cash payment and limited proof, the claim amount had to match what could be supported. The customer later requested 195.36 USD, which was slightly higher than the first calculation. QEEQ brought this request to the insurer and got a clear approval for a 195.36 USD payout. The customer accepted the result and said thank you, and the final payout choice fit his preference while keeping the claim consistent with the information on record.
This case showed a real risk for travelers who pay cash at the counter. When the amount on a damage paper is different from what the driver remembers, it becomes hard to prove the exact cost. The same situation can happen with glass chips, a scratched bumper, or even a tire issue after return. In trips like this, having AXA Full Coverage can reduce the stress. It can cover vehicle damage and theft, and it also covers glass and tires that are often not included in store plans. It can also pay for roadside assistance, personal accident protection for the main driver, lost rental items, and losses from delayed pickup, with coverage up to 50000 USD. When customers book on QEEQ and add this protection, QEEQ can help pass the right claim details to AXA so the trip stays more predictable and less costly.
