Tirana Albania tire damage claim with Felirent ends with a 300 EUR payout confirmed through QEEQ

The renter was Ms. LaRayne Carlisle (alias), a customer from Great Britain. She picked up her car in Tirana Albania in the morning and used a Felirent vehicle for a one day rental. The plan was to return it in Tirana the same night. After the trip, she found she had been charged 300 EUR for a tire damage claim. She could not get a clear damage report from the rental company at first, and she worried the charge might stay on her account.
She contacted QEEQ to ask what was missing and why the rental company was not replying. The support team first checked the booking details and the amount being claimed, then reviewed what the renter already had. Early on, there were only photos and no formal incident form or damage report. QEEQ then reached out to the rental company to request the exact papers needed for a claim, and also checked the document that came back later because it looked like it only showed rental costs, not damage. When the renter asked if she could push the rental company herself, QEEQ confirmed she could and suggested asking for a tire damage report and the related form, so the claim would not be delayed.
Over the next few days, QEEQ kept pressing for the right documents, relayed each update to the renter, and worked with the insurer once the claim review started. After the insurer asked to confirm the payment currency and amount, QEEQ replied with the billing amount as the priority. The claim was approved and the 300 EUR payout was confirmed, so the renter did not need to carry the loss and could close the issue with clear proof.
For drivers, it helps to take tire and wheel photos at pickup and return, and to ask the counter for a written damage report if any fee is raised. Keeping the rental agreement and any charge receipt also makes later checks faster.
In this case, the renter faced a common risk abroad. A damage fee was charged, but the key papers were hard to get from the rental company. That gap can leave travelers unsure of what will happen next. This is also where protection matters more than promises. With AXA Full Coverage, a traveler can be covered for car damage and theft, and also for glass and tires that are often excluded at the counter. It can also pay for roadside assistance, personal accident cover for the main driver, lost rental items, and even losses linked to a delayed pickup, with coverage up to 50,000 USD. When proof and billing details must be matched, QEEQ can help pass the right information to move the claim forward, so the trip stays more predictable and the costs stay under control.