Mr. Graeme McGuire (alias) is an Indian customer who rented a Mercedes Benz E Class in Sofia, Bulgaria. He picked up the car around mid May 2025 and planned to return it in Sofia about a week later. After the trip, he found that his deposit was still not showing as refunded on his credit card. He asked for clear proof from the rental company, because he needed something he could show to his bank.
After the request came in, QEEQ first checked the booking details and the rental timeline. Support then reviewed the deposit amount shown in the booking records and compared it with what the customer said was charged on his card. On the same day, support contacted First Rent a Car and asked two things. One was whether the deposit had been released. The other was the exact refund method and the date it was sent.
The rental company replied that the deposit refund had been processed back to the same credit card and that it could take about ten business days to appear. QEEQ forwarded this statement to the customer and explained what to look for on the next card statement. When the customer later said the refund still did not appear, support asked him for the latest statement page and checked it again against the refund note from the rental company. At the same time, support went back to the supplier and requested a refund confirmation document that the customer could keep as evidence.
In the end, the refund status was clarified with the supplier side and the customer received a clear written confirmation that the deposit had been returned to his card. The customer had a stable reference for the bank and did not need to accept an unclear loss. His concern shifted from guessing to checking, and his travel budget was protected.
Deposit refunds can look slow because banks post them in batches. For trips like this, it helps to keep the pickup and return paperwork, save the deposit receipt from the counter, and check statements by transaction date instead of only by billing cycle. If a refund does not show after the stated window, customers should ask their bank to search for a reversed authorization or a processed refund.
A deposit that does not appear on a card can put a traveler in a tight spot, especially after returning home and trying to match charges with a bank statement. It is a common stress point because the rental company and the bank may show the same event in different ways. In cases like this, having clear written confirmation and a simple follow up path matters. With QEEQ, travelers can reach 24 7 Customer Service by chat or email to recheck the booking records and ask the rental company for a refund note that the bank can understand. If a similar issue happens during planning, the QEEQ App also helps keep all booking details in one place, so travelers can quickly share the right order information and reduce back and forth. For people who want fewer surprises, booking through QEEQ makes it easier to get timely support when money movements are unclear.
