Mr. Dan Renaud (alias) is a customer from South Africa. He picked up an Avis rental in Washington DC in mid October 2025 and planned to return it in the same city in early November. During the trip he was involved in a three car accident and the other driver left the scene. The car…

Mr. Jonathan Debanne (alias) is an Australian traveler. He picked up a Toyota Alphard in Queenstown New Zealand in the late afternoon of mid December 2025 with EZU and planned to return it in Queenstown about a week later at the same time. After the trip, he found a charge that did not match the…

Mr. Kristian Matthew Doyle (alias) is a Canadian traveler. He planned a holiday drive in the United States. He picked up his rental car in San Diego in mid December and returned it in Los Angeles about a week later. The booking was with Avis and the trip plan was clear from the start. During…

Mr. Dale Allen (alias) is an Australian traveler who rented a Toyota Yaris from IX Rental in Tokyo. Pickup was in the morning of December 28, 2025, and the car was returned in Tokyo in the evening of December 31. After the return, a damage claim came up. The key problem was simple. The customer…

Ms. Theresa Torrez (alias) is a Chinese customer who traveled in Australia. She picked up her rental car in Melbourne in mid December 2025, in the morning, from Alpha Car Hire. The plan was to return it in Melbourne a few days later, in the late afternoon. During the trip, the car got a scrape….

Mr. MALCA Costello (alias) is an Italian customer who planned a same day drive in Treviso. The pickup was scheduled for the morning of January 18 and the car was booked with Sicily By Car. The return was planned for that evening in the same city. After the rental, the customer reported a minor scratch…

Mr. Yevhen Pillon (alias) is a Japanese customer. He traveled in Taipei, Taiwan China and picked up a Toyota Altis from IWS in mid January, then returned it a few days later in the same city. After the trip, he found a car damage charge on his card and wanted to claim it back through…

\tMr. Alvaro Paine (alias) is a US customer. He planned a short drive in Auckland New Zealand. He picked up the car on December 12 2025 from ACE Rental Cars and returned it in Auckland a few days later.\tAfter the trip, he reported a third party accident. He said he was not at fault, but…