Ms. Mariah Quhshi (alias) is a customer from Great Britain. She planned a self drive trip in Naples Italy. She picked up a rental car from GREEN MOTION in late March and returned it in early April, also in Naples. After the return, the rental company reported a door scratch and charged a damage fee. She had bought protection and wanted to claim it back, but she was not sure what papers were still needed.
After she reached out, QEEQ first checked the booking record and the rental period, then confirmed the charge was linked to a door scratch note from the return side. That same day, the support team asked her for clear photos of the damaged area and the return papers she had. The next day, her photos were received and added to the file, but the key item was still missing, the damage invoice showing the exact amount.
Over the next few days, QEEQ contacted the GREEN MOTION location to ask for the billing proof that matched the charged amount. The store first sent extra photos and a repair note, but no invoice. QEEQ compared the amount against the damage sheet the store provided and asked again for a full invoice for the final figure. After another follow up, the store confirmed there was no repair bill yet and then sent an invoice that stated 701 EUR. With that, QEEQ submitted the claim materials for review.
The review finished the next day. The claim was approved for 701 EUR and the payout was made as GBP 613. The customer did not need to keep going back to the store for papers, and the main loss was covered within the claim process. For renters, it helps to take return photos from several angles, keep the return report, and ask the counter to provide an invoice if any damage fee is charged on the spot.
When a damage charge shows up after a trip, the biggest risk is not only the money but also missing papers that can slow everything down. This kind of case can happen in any city, especially when the store shares photos but forgets to share the final bill. With AXA Full Coverage, common travel risks can be kept under control. It can cover vehicle damage and theft loss, and it also covers glass and tires that many counter plans do not include. It can pay for roadside help, personal accident cover for the main driver, and even losses from lost rental items and delayed pickup, with coverage up to 50000 USD. If booked through QEEQ, the customer also has a clear place to hand in files and get help checking what is still missing, so the trip feels more predictable and easier to manage.
