Mr. Julio So (alias) is a British customer who rented a car in Portugal. He picked up the car in Lisbon in mid March 2026 and returned it in Porto a few days later, using Sixt for the rental. After the trip, he reported a scratch and started a damage claim for 1454 EUR.
The main problem was the accident time shown in the claim. It appeared to be outside the rental period, which could lead to a rejection. He also needed to add clear photos of the damage. These two points stopped the claim from moving forward.
After the customer reached out, QEEQ checked the booking dates and the rental record first, then compared them with the time shown in the claim. QEEQ asked the customer to confirm what happened and to send the missing damage photos. Once the photos arrived the next day, QEEQ helped correct the accident time so it matched the rental period and sent the updated set to the insurer for review. When the review came back, QEEQ also checked the payment note because the amount was reviewed in EUR but the bank record showed USD.
The insurer later approved the claim. The customer said his bank account could only receive GBP, so QEEQ passed this request on and confirmed the final payout currency and amount. The payment was approved at 1242 GBP, which removed the worry about currency mismatch and helped the customer receive the money in the way he could actually accept.
For similar trips, drivers should take a few photos at pickup and return, and keep damage photos ready if anything happens. It also helps to double check the accident date on the claim form before submitting, because a small time error can block the review.
A scratch can look small, but the cost can be real, and the bigger risk is when one detail makes the claim look out of scope. This case is common for cross city rentals where return time and reporting time can get mixed up. For travelers booking on QEEQ, having AXA Full Coverage can make these moments easier to handle in a foreign country. It can cover vehicle damage and theft, and it also includes glass and tire cases that counter insurance often does not cover. It can pay for roadside assistance, personal accident protection for the main driver, lost rental items, and even losses caused by delayed pickup, with coverage up to 50000 USD. With QEEQ helping collect and confirm the key documents, AXA Full Coverage can reduce surprise costs and keep the trip more predictable, so travelers can drive with more control and less stress.
