Mr. David Alimanestianu (alias) is a Belgian traveler who rented a car in Abu Dhabi. He picked up the vehicle in the early morning on Nov 20 2025 from Thrifty and planned to return it in Abu Dhabi shortly after midnight the next day. After the trip, he checked his statements and felt something was wrong. He believed the rental location had charged him twice for the same rental related cost.
He first asked the rental company about it. The location replied that the extra charge was not from them. He still saw two similar charges and asked for a clear answer. To move the case forward, he sent bank records to support what he saw. The rental company then reviewed the records again and later confirmed there had been a duplicate charge. They said a refund had been arranged.
The problem changed at that point. The rental company shared that the refund was sent to a card ending in 0214, but the customer said that card was not his. That meant the money could go to the wrong place, and he could still be out of pocket. QEEQ checked the booking details and asked the customer for the card information he used for payment, without collecting full sensitive data. QEEQ then contacted Thrifty to confirm which card was originally charged and to compare it with the refund record. When the rental location asked for more proof, QEEQ forwarded the key documents again and requested a corrected refund trace tied to the customer’s payment method.
After this follow up, the rental company confirmed the refund needed to be redirected and updated the refund to the correct card. The customer could match the refund with his own account, and the duplicate charge issue was cleared with his funds protected.
It is easy to feel stuck when a refund is sent to the wrong card, even after a company admits a mistake. This can happen when card details are mixed up between systems or locations. In cases like this, having one clear place to ask for help can reduce back and forth.
For similar situations, booking on QEEQ helps because 24 7 Customer Service can step in to verify where a charge came from and ask the rental company to provide a refund record that matches the original payment method. If the traveler is on the road and needs quick access to booking details and messages, the QEEQ App can also help keep everything in one place, so it is easier to share the right documents and follow the refund progress. For travelers who want that kind of support when billing questions come up, renting through QEEQ is a practical choice.
